CENTRE MANAGER

c£28,000 (pro-rata) depending on qualifications and experience.

26-30 hours a week

THE CHARITY

Suffolk Multiple Sclerosis Therapy Centre (also trading as Suffolk Oxygen Therapy Centre) is an independent charity helping those living with Multiple Sclerosis, as well as people suffering with a number of other conditions. The centre has been operating for over 30 years and was one of the first of its kind specifically designed to offer Oxygen Therapy to people with Multiple Sclerosis.

Located in Great Blakenham just outside Ipswich, in Suffolk, the charity is a member of the Federation of MS National Therapy Centres. The centre is staffed by a team of part-time employees, supported by volunteers.

The charity, which prides itself on its friendly and relaxed environment, is funded entirely from donations and fund-raising activities.

www.suffolkoxygentherapy.co.uk

THE ROLE

The Centre Manager is a new role.

The successful applicant will be responsible for the day-to-day management of the centre, which includes:

Liaising directly with – and reporting regularly to – the Board of Trustees and attending Board meetings.

Direct line management of the staff team including recruitment and provision of appropriate training.

Managing the security and maintenance of the building.

Attending meetings of the national and regional MS Centre’s as required.

Financial management.

The implementation of new therapies and overseeing a strategic plan to fund/develop new premises.

OUR IDEAL PERSON

We are seeking someone who can offer the following experience and attributes:

Management experience with a background in a customer- focused environments.

Exceptional communications skills.

A warm and empathetic manner.

Computer literate and comfortable with social media.

An understanding of the charity sector and proven fundraising skills would be considered a major advantage.

This is a wide-ranging and challenging role that will see the manager deal with people suffering with life-changing conditions on a daily basis. The manager will be responsible for the introduction of a series of new therapies and carrying the charity forward without ever losing sight of the core values of care and support that our members expect and deserve.

JOB DESCRIPTION

Salary: Approx. £28,000 (pro-rata) depending on experience Hours: 26-30 hours per week

Responsible to: Board of Trustees

Term: Permanent, three-month probationary period

Location: Unit 27, Claydon Business Park, Gipping Road, Great Blakenham, Suffolk, IP6 0NL

RESPONSIBILITIES

Board & Governance

Responsible for the overall day-to-day management of the Centre.

Organise and attend bi-monthly Board meetings and AGM and present reports to the Board of Trustees

Ensuring that all policies and staff training are up to date

Line management – Staff appraisals, discipline

Ensuring that all staff including therapists and volunteers have DBS clearance

Manage the security and maintenance of the building

Ensure all complaints are handled in a professional and courteous manner in accordance with the formal procedure for complaints

Attend meetings of the national and regional MS Centre’s as required.

Take leadership role in future development of premises

Financial

To work closely with the Treasurer for the financial management of the Centre including:

Financial records and providing updates for the Board, Payroll and Pension (NEST) systems.

Ensure that full inventories are maintained of all equipment and stock.  Ensure that all equipment is properly maintained and records kept

Pastoral

To ensure that the atmosphere of support and caring for which the centre is renowned is maintained.

Provide recommendations to the Board regarding potential new therapies.

WHAT WE ARE LOOKING FOR

  Essential Desirable Method of Assessment
Qualifications Secondary Education Higher Education Qualifications (eg: Degree, NVQ, BTEC, HND, HNC) or Management Qualification Certificates to be provided
Skills Confident in establishing appropriate relationships with members, trustees, colleagues and external parties References / interview
Experience in speaking to groups Second interview
Excellent written and verbal communication skills Interview
Impressive negotiating skills Interview
PC/web literate Interview
Knowledge and Understanding Understanding and empathy for people living with chronic conditions Interview
Knowledge of Safeguarding, GDPR, Health & Safety, Equality, etc Interview
Payroll software Interview
Experience Experience of working in a customer-focussed environment Interview
Managing paid staff and volunteers Interview
Drafting and presenting budgets Interview
Strategic Planning Interview
Understanding of the charity sector Interview
Understanding of the health sector Interview
Working with people living with disability Interview
Working with complementary therapies Interview
Fundraising experience Interview
Personal Qualities Flexibility Interview
Outgoing Interview
Conscientious Interview
Empathetic Interview
Calm under pressure Interview
Diligent Interview
A good sense of humour Interview

Application Process

Applications by CV and supporting letter to:

talk@suffolkoxygentherapy.co.uk or by post to

The Centre Administrator, Suffolk Oxygen Therapy Centre, Unit 27 Claydon Business Park, Gipping Road, Great Blakenham, Suffolk, IP6 0NL

Closing date: Tuesday 30 April 2018

References: Two references will be taken up prior to appointment.

Volunteers needed

Could you spare an hour and a half a week?

Are you interested in helping people with Multiple Sclerosis, and many other conditions?

If yes,  please get in touch by completing our form by clicking here or by telephoning Sean or Audrey for an informal chat on  01473 830359.

Compared to what life was like before treatment I’m doing very nicely and shall continue to have treatment at the centre for as long as possible.
Peter Sims