Call 01473 830359

Email info@suffolkoxygentherapy.co.uk

Privacy Policy

Last updated: 13 April 2026

Suffolk Oxygen Therapy Centre is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, contact us, apply for membership, receive services, donate, volunteer or otherwise interact with us.

1. Who we are

Suffolk Oxygen Therapy Centre
also known as Suffolk Multiple Sclerosis Therapy Centre
Registered charity number: 299511
Registered company number: 02245957
Address: Unit 27 Claydon Business Park, Gipping Road, Great Blakenham, Ipswich, Suffolk IP6 0NL
Telephone: 01473 830359
Email: info@suffolkoxygentherapy.co.uk

We are the data controller for the personal information covered by this policy.

2. What information we collect

We may collect the following personal information:

  • name, address, email address and phone number;
  • date of birth and emergency contact details, where relevant;
  • membership, appointment and attendance details;
  • information you give us in emails, forms or phone calls;
  • donation, fundraising or volunteer information;
  • limited website usage information such as IP address, browser type and pages visited.

Because we provide oxygen therapy services, we may also collect health information, such as medical conditions or other details relevant to your enquiry, membership or treatment. This is treated as special category data under UK data protection law.

3. How we collect information

We collect information directly from you when you contact us, complete a form, book appointments, apply for membership, donate or volunteer.

We may also receive information from someone acting on your behalf, from healthcare professionals where appropriate, and automatically through your use of our website.

4. How we use your information

We use personal information to:

  • respond to enquiries;
  • manage appointments, membership and services;
  • provide oxygen therapy safely and appropriately;
  • keep necessary records;
  • process donations and fundraising activities;
  • manage volunteers;
  • maintain website security and improve our services;
  • meet our legal, regulatory and safeguarding duties.

5. Lawful basis for processing

We use personal information only where we have a lawful basis to do so, including:

  • consent;
  • contract;
  • legal obligation;
  • legitimate interests.

Where we process health information, we also rely on an additional lawful condition under UK GDPR for special category data, such as explicit consent or provision of health or social care.

6. Sharing your information

We do not sell your personal data.

We may share it where necessary with:

  • staff, trustees and authorised volunteers;
  • healthcare professionals involved in your care, where appropriate;
  • IT, website or professional service providers;
  • payment or fundraising platforms you choose to use;
  • regulators or authorities where required by law.

7. Donations and third parties

Our website may link to third-party services such as JustGiving, PayPal Giving Fund, easyfundraising or Unity Lottery. If you use those services, your information will be handled under their own privacy policies.

8. Cookies

Our website may use cookies and similar technologies to help it function and improve performance.

Where required, we will ask for your consent before using non-essential cookies. You can also control cookies through your browser settings.

9. How long we keep information

We keep personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting, safeguarding and administrative requirements.

10. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.

11. Your rights

You may have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete or restrict information in some circumstances;
  • object to certain types of processing;
  • withdraw consent where we rely on it.

To exercise your rights, please contact us using the details below.

12. Complaints

If you have concerns about how we use your information, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

13. Contact us

Suffolk Oxygen Therapy Centre
Unit 27 Claydon Business Park
Gipping Road
Great Blakenham
Ipswich
Suffolk IP6 0NL

Telephone: 01473 830359
Email: info@suffolkoxygentherapy.co.uk

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.